Man with Van Crook Log Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Crook Log provides removal, transport, and related services within the United Kingdom. By making a booking, using our services, or permitting us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or organisation that books and pays for the services.
We, us, our means Man with Van Crook Log, the provider of transport and removal services.
Services means any transport, removal, delivery, collection, loading, unloading, packing, or related service provided by us.
Goods means any items, belongings, furniture, equipment, or materials handled, transported, or stored by us on behalf of the Client.
Contract means the agreement between the Client and us for the provision of the services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van services including household and office removals, small moves, collections, deliveries, and related transport services within the UK. The specific scope and nature of the services for each booking will be agreed with the Client at the time of quotation and confirmed in the booking details.
We reserve the right to decline to carry any goods that are unsafe, illegal, prohibited, or unsuitable for transport in our vehicles, including but not limited to hazardous materials, flammable or explosive items, illegal substances, live animals, or perishable goods requiring specialist handling.
3. Booking Process
3.1 Quotation
Quotations are based on the information supplied by the Client, including but not limited to the addresses, access conditions, property size, volume or type of goods, and any special requirements. Quotations are estimates only and may be adjusted if the information provided is incomplete, inaccurate, or changes before or during the service.
3.2 Making a Booking
A booking is made when the Client confirms acceptance of our quotation and we confirm the booking details. Confirmation may be provided in writing or in another form agreed with the Client. We may request additional details before accepting a booking to ensure we can carry out the services safely and efficiently.
3.3 Booking Details
The Client is responsible for ensuring that all booking details are accurate and complete, including dates, times, addresses, parking arrangements, access restrictions, floor levels, lift availability, and any particularly large, heavy, or fragile items. Any changes to the booking details must be notified to us as soon as possible and may result in an adjustment to the price.
3.4 Availability
All bookings are subject to availability. We do not guarantee availability for any date or time until the booking has been confirmed. We reserve the right to refuse or cancel a booking where we reasonably believe we cannot safely or lawfully provide the services.
4. Client Responsibilities
The Client agrees to:
Ensure that adequate access is available at collection and delivery addresses, including suitable parking for our vehicle as close as reasonably possible to the property.
Arrange any necessary parking permits, permissions, or authorisations required for our vehicle to park legally and safely. Any parking charges or fines incurred as a result of the Client failing to do so may be charged to the Client.
Ensure that the goods are properly packed, secured, and ready for transport, unless packing services have been expressly included in the booking.
Notify us in advance of any goods of high value, fragile items, or items requiring special handling, and of any goods that require disassembly or reassembly.
Be present, or ensure a representative is present, at the agreed times to provide access, give instructions, and sign any documentation.
Provide accurate information about the contents of any boxes, containers, or furniture that require special care or handling.
5. Pricing and Payment
5.1 Pricing
Prices may be based on an hourly rate, a fixed price, or another pricing structure agreed at the time of booking. Prices generally consider the distance, volume or weight of goods, number of staff required, and duration of the service.
Additional charges may apply for waiting time, delays outside our control, additional labour, oversized or unusually heavy items, poor access conditions, and extra services requested on the day which were not included in the original quotation.
5.2 Deposits and Prepayment
We may require a deposit or full prepayment to secure a booking. Details of any deposit and the payment schedule will be provided at the time of booking.
5.3 Payment Methods
We accept payment by methods communicated at the time of booking. All payments must be made in full in accordance with our payment instructions and by the due date specified.
5.4 Late or Non-Payment
If payment is not received by the agreed date, we reserve the right to suspend or cancel the services. We may also charge reasonable administrative costs and interest on overdue amounts in accordance with applicable UK law.
6. Cancellations and Changes
6.1 Client Cancellations
If the Client needs to cancel or reschedule a booking, they must notify us as soon as possible. Cancellation charges may apply, depending on the notice given:
Where more than a specified minimum notice period is provided before the scheduled start time, any deposit may be refunded or transferred, subject to our discretion and any non-recoverable costs incurred.
Where less than the minimum notice period is provided, the deposit may be retained partially or in full, and additional charges may apply.
Specific notice periods and cancellation charges will be communicated at the time of booking.
6.2 Our Right to Cancel or Amend
We may cancel or amend a booking where:
There are circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdowns, or staff illness.
We reasonably believe that carrying out the services would be unsafe, unlawful, or significantly different from the booking due to incorrect or incomplete information provided by the Client.
In such cases, we will use reasonable efforts to notify the Client as soon as possible and, where appropriate, offer an alternative date or a partial or full refund of any sums paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or amendment.
7. Access, Parking, and Delays
The Client is responsible for ensuring suitable access and parking are available at both collection and delivery points. If we are unable to park within a reasonable distance from the property, or if there are unexpected access difficulties such as narrow stairways, restricted doorways, or blocked entrances, additional time and charges may apply.
If delays occur due to factors beyond our control, including but not limited to traffic, waiting for keys, unsorted goods, or absence of the Client or their representative, we may charge for waiting time at the applicable hourly rate.
8. Handling of Goods and Exclusions
We will take reasonable care when handling and transporting the goods. However, we do not accept responsibility for:
Items packed by the Client where damage results from inadequate or improper packing.
Fragile or high-value items not disclosed to us prior to the service.
Loss or damage where the goods are already damaged, faulty, or structurally weak.
Cash, jewellery, watches, precious metals, important documents, or other valuables, unless expressly agreed in writing.
The Client is advised not to include valuables or irreplaceable items in the goods to be transported.
9. Waste, Disposal, and Environmental Regulations
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will not remove or transport household rubbish, construction debris, or hazardous waste unless this has been specifically agreed in advance and can be carried out lawfully.
Any items that the Client wishes us to dispose of must be clearly identified and agreed before removal. Where disposal services are agreed, they will be undertaken in compliance with relevant regulations and at licensed facilities as appropriate.
The Client must not request or encourage us to dispose of items unlawfully, including fly-tipping or leaving goods in unauthorised locations. Any unlawful disposal is strictly prohibited and may result in termination of services and reporting to the relevant authorities.
10. Liability and Limitations
10.1 Our Liability
We will exercise reasonable skill and care in providing the services. If we are found to be at fault for loss of or damage to the goods, our liability will, to the extent permitted by law, be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear, age, and condition of the goods.
10.2 Exclusions
We shall not be liable for:
Indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity.
Loss or damage arising from circumstances beyond our reasonable control, such as extreme weather, acts of third parties, or accidents on the public highway.
Loss or damage arising from inherent defects in the goods, including faulty construction, poor condition, or natural deterioration.
10.3 Client Indemnity
The Client agrees to indemnify us against any claims, losses, or costs arising from:
Inaccurate or incomplete information provided by the Client.
The presence of hazardous, illegal, or prohibited goods supplied by the Client.
Damage to property or injury to persons resulting from instructions given by the Client that are unsafe or unlawful.
11. Insurance
We maintain appropriate insurance cover for our vehicles and for our liability in the course of providing the services, in line with UK requirements. Our insurance does not replace the Client's responsibility to maintain adequate contents or moving insurance for their own goods. Clients are encouraged to obtain additional cover if they require greater protection than that provided under these Terms and Conditions.
12. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the services, they should raise the matter with us as soon as possible so that we can seek to resolve the issue. Complaints should, where practicable, be raised on the day of the service or within a reasonable time afterwards, providing details of the concern and any supporting information.
We will review any complaint in good faith and aim to respond within a reasonable period. Where appropriate, we may offer a remedy, which could include repair, partial refund, or other form of resolution, at our discretion and in accordance with applicable law.
13. Data Protection and Privacy
We will collect and use personal information from the Client for the purpose of managing bookings, providing services, processing payments, and handling queries or complaints. We will handle such information in compliance with applicable UK data protection laws and use it only for legitimate business purposes or as required by law.
We will take reasonable steps to keep personal information secure and will not sell or share it with third parties except where necessary to provide the services, process payments, or comply with legal obligations.
14. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that particular contract. We recommend that Clients review the Terms and Conditions periodically when using our services.
15. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.
By making a booking with Man with Van Crook Log or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
